Adelaide Computer Support Plans
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| A support agreement brings significant savings to your business through a discount on all standard service fees. ABCS's support plans give you the following valued benefits:
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- Discounted consulting and support rates
- Discount on any specialised work performed by one of our affiliates.
- Discounted hardware & software
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- Service Level Agreement (see below)
- Remote technical support
- Onsite technical support
- Access to our online helpdesk
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| Adelaide Business Computer Services support plans lower your IT support cost by providing maximum uptime of your IT infrastructure. Our service and support plans are as follows: |
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Single Service Request: |
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Our Single Service Request caters for growing Adelaide businesses that require infrequent support or maintenance. This is a standard hourly time and materials service. [Standard Rates & Charges] |
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PrePaid Support Plan: |
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The PrePaid Support Plan is a block of time sold in 10-hour increments. A simple and flexible approach for ad-hoc support within a 12 month period. |
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Support Agreement: |
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An annual IT Support Agreement where a predetermined number of service hours are scheduled for each month. Additional benefits include: maintained support documentation, preventative maintenance, monthly maintenance reports and SLA’s reviewed periodically.
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Onsite Consultancy: |
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An ABCS technical officer is provided to you as a member of your staff in a part or full time capacity.
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A Service Level Agreement, SLA, is provided with the Multitrip or Season Ticket Holder support agreements. The response times are directly related to the priority of the service request and charge rates are weighted per hour. See the SLA matrix below: |
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Priority Type |
Response time (hours) |
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Critical |
4 |
2 |
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Urgent |
8 |
1.5 |
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Standard |
12 |
1 |
If you'd like more information on ABCS's support plans do not hesitate to contact one of our consultants 1300 782 807 or [enquire here].