ABCS, ADELAIDE Computer SUpport PLANS :: COMPUTER Services :: Adelaide Business Computer, South Australia's, One Stop shop for Computer Repairs, Support, Service, Networking, Virus, SPAM System Maintenance, VoIP, Broadband Internet & Consultancy.
Adelaide Business Computer Services, Adelaide, South Australia. Services, Support, Repairs, Solutions and Consultation.

Adelaide Computer Support Plans

 
A support agreement brings significant savings to your business through a discount on all standard service fees. ABCS's support plans give you the following valued benefits:

 
  • Discounted consulting and support rates
  • Discount on any specialised work performed by one of our affiliates.
  • Discounted hardware & software
  • Service Level Agreement (see below)
  • Remote technical support
  • Onsite technical support
  • Access to our online helpdesk
 
Adelaide Business Computer Services support plans lower your IT support cost by providing maximum uptime of your IT infrastructure. Our service and support plans are as follows:
 
Single Service Request:

 

Adelaide Business Computer Services Standard Rates & Charges  

Our Single Service Request caters for growing Adelaide businesses that require infrequent support or maintenance. This is a standard hourly time and materials service. [Standard Rates & Charges]
 
     
PrePaid Support Plan:
 
Adelaide Business Computer Services Service Level Yearly block of time over a 12 month period  

The PrePaid Support Plan is a block of time sold in 10-hour increments. A simple and flexible approach for ad-hoc support within a 12 month period.
 
     
Support Agreement:
Adelaide Business Computer Services Service Level Agreement SLA Annual support agreement  

An annual IT Support Agreement where a predetermined number of service hours are scheduled for each month. Additional benefits include: maintained support documentation, preventative maintenance, monthly maintenance reports and SLA’s reviewed periodically.
     
Onsite Consultancy:
Adelaide Business Computer Services Service Level Agreement SLA Outsourcing  

An ABCS technical officer is provided to you as a member of your staff in a part or full time capacity.
 
 
     

A Service Level Agreement, SLA, is provided with the Multitrip or Season Ticket Holder support agreements. The response times are directly related to the priority of the service request and charge rates are weighted per hour. See the SLA matrix below:
 

Priority Type

Response time (hours)

Loading
Adelaide Business Computer Services SLA high priority CRITICAL Support computer service level 1

Critical
4
2
Adelaide Business Computer Services SLA high priority URGENT Support pc computer service level 2

Urgent
8
1.5
Adelaide Business Computer Services SLA low priority Standard Support pc computer service level 3

Standard
12
1

If you'd like more information on ABCS's support plans do not hesitate to contact one of our consultants 1300 782 807 or [enquire here].

 

Contact Adelaide Business Computer Services for a FREE quote 1300 782 807
copyscape