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| The support plans listed below are flexible and can be customised to suit your business requirements. |
Gold
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Platinum
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Titanium
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| Support Plan Coverage |
Prepaid
Support |
Proactive Maintenance and Monitoring |
Managed IT
Services |
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| On-Site Support |
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| Remote Support |
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| Priority Queuing over non-support customers |
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| Normal Business Hours |
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| After-hours support * |
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| Job management and tracking |
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| Remote Network and Server Monitoring^ |
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| Remote System & Back UP Monitoring |
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| Monthly Management Report |
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| IT Support Documentation |
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| Guaranteed Response Times (SLA)`` |
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| Proactive Health Checks & Maintenance |
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| Annual IT Infratructure Review |
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| Monthly Review Meetings |
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| Unlimited Phone & Email Support |
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| Requires a Network Audit |
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| Contract Period |
No minimum |
1 Month |
12 months |
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| Payment Structure |
Pre-paid support hours |
Fixed Cost Maintenance fee + Requested Support Services |
Fixed Cost Maintenance and Support Services |
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| COST PER Month |
minimum 10 hour block, 20% off Standard Rates |
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| *Additional costs apply |
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| ^ Limited to one node for prepaid Support Plan customers |
